Real estate

Win the buyer while you’re still at the last showing.

A buyer who calls about a sign calls the next one if nobody answers. On Soja, an AI agent picks up on the team’s number, finds out which home, when they can see it and whether they’re pre-approved, and tells them when you’ll call back. You call back first, already knowing what they want.

Kidney Anasazi

Listings line

Saturday

Is 14 Larch Street still available? We saw the sign.

It is. There’s an open house Sunday from 1 to 3, or we can show it Monday evening.

Call on the listings line · 6 min

Pre-approved, moving from out of state, want three bedrooms near the school. You’re showing 14 Larch Monday at 6.

Note from a teammate · only your team sees this

The seller on Larch is reviewing offers Wednesday at 5.

Tuesday

Callback request · taken by Soja

We loved Larch. Can we talk about putting in an offer before Wednesday?

Soja told them to expect your call by noon.

Inbound and outbound

One call makes the promise. The next one keeps it.

Customers trust a team that does what it said. So on Soja nobody hangs up without a time to hear back, and the call back comes by then, from someone who already knows why.

Inbound

A buyer calls about the sign out front.

Show the moment
  1. It goes to the cell of whoever is on the sign, who is at a showing.

  2. They call about the next listing instead.

  3. Days later, someone calls back and asks what they were looking for.

They tour the house with whoever answered.

Outbound

You follow up after the showing.

Show the moment
  1. Feedback, offers and dates live in one person’s phone.

  2. A teammate covers the weekend and starts from nothing.

  3. The follow-up after the open house never goes out.

The buyer cools off over the weekend.

Day to day

Monday starts with a list, not a memory.

The open house gets called back.

Every promise from the weekend becomes a follow-up with a name and a day on it. Nobody has to remember who wanted the disclosures.

Send disclosures for 14 LarchKidney Anasazi · Today

Book a second showingMung Tepary · Monday

Ask about their inspection dateRomano Lima · Wednesday

Covering for a teammate is reading down.

When the person a buyer knows is away, whoever picks up sees what they wanted, what they saw and what they were told.

Call on the listings line · 9 min

They want to offer under asking and close in 30 days. They asked whether the seller would take a quick close.

Note from a teammate · only your team sees this

The seller won’t look at anything under asking before the open house.

Ready before the phone rings again.

  1. 1Create your account.
  2. 2Put a number on the team.
  3. 3Invite your team.